Shipping policy

Shipping Policy

Last Updated: 07/05/2026

Welcome to Livology. We are committed to delivering your wellness products safely, quickly, and transparently. Please read our shipping policy carefully before placing an order.

1. Order Processing Time

  • All orders are processed within 1–2 business days after successful payment confirmation.

  • Orders placed on weekends or public holidays will be processed on the next working day.

  • During high-demand periods, sales events, or product launches, processing times may be slightly delayed.

2. Shipping Timeline

Estimated delivery timelines:

Location Estimated Delivery Time
Metro Cities 2–5 Business Days
Other Cities & Towns 4–7 Business Days
Remote Locations 5–10 Business Days

Delivery timelines are estimates and may vary due to courier availability, weather conditions, operational delays, or unforeseen circumstances.

3. Shipping Charges

  • We may offer free shipping on selected orders, promotions, or minimum cart values.

  • Shipping charges (if applicable) will be displayed at checkout before payment.

  • Additional shipping fees may apply for remote or special delivery locations.

4. Order Tracking

  • Once your order is shipped, you will receive a shipping confirmation via email, SMS, or WhatsApp with tracking details.

  • Tracking updates may take up to 24 hours to appear after dispatch.

5. Delivery Attempts

Our courier partners may attempt delivery multiple times.

If the customer is unavailable during delivery attempts:

  • The package may be returned to our warehouse.

  • Re-shipping charges may apply for re-delivery requests.

Please ensure your shipping address and contact details are accurate.

6. Incorrect Address or Failed Deliveries

Livology is not responsible for delivery issues caused by:

  • Incorrect or incomplete addresses

  • Incorrect phone numbers

  • Unavailable recipients

  • Refused deliveries

Customers are responsible for providing accurate shipping information during checkout.

7. Delayed Shipments

While we strive to deliver orders on time, delays may occur due to:

  • Courier partner issues

  • Natural disasters

  • Government restrictions

  • Weather conditions

  • High order volumes

  • Regional transportation disruptions

Livology shall not be held liable for delays caused by third-party logistics providers or events beyond reasonable control.

8. Damaged, Missing, or Tampered Packages

If your package appears damaged, opened, or tampered with:

  1. Please take clear photos/videos before opening.

  2. Contact our support team within 24 hours of delivery.

  3. Share your order number and proof.

Claims submitted after 24 hours may not be eligible for investigation.

Livology reserves the right to verify claims before approving replacements or resolutions.

9. Cash on Delivery (COD)

  • COD may be available for selected locations only.

  • Livology reserves the right to disable COD for certain pincodes, customers, or high-value orders.

  • Customers repeatedly refusing COD orders may be restricted from future COD purchases.

10. International Shipping

Currently, Livology may ship only to selected countries or regions.

For international orders:

  • Delivery timelines vary by destination.

  • Customs duties, taxes, and import charges are the responsibility of the customer.

  • Livology is not responsible for customs delays or local import regulations.

11. Lost Packages

If a shipment is marked delivered but not received:

  • Customers must notify us within 48 hours.

  • We will coordinate with the courier partner for investigation.

  • Resolution timelines depend on courier investigation outcomes.

Livology reserves the right to deny claims where proof of delivery is provided by the courier.

12. Non-Returnable Wellness Products

Due to hygiene, safety, and consumable product regulations:

  • Opened wellness supplements, capsules, powders, teas, or ingestible products may not be eligible for return or exchange.

  • Returns are accepted only for damaged, incorrect, or defective products subject to verification.

Please refer to our Return & Refund Policy for full details.

13. Force Majeure

Livology shall not be responsible for shipping delays or non-performance caused by events beyond reasonable control, including but not limited to:

  • Natural disasters

  • Floods

  • Pandemic-related restrictions

  • Strikes

  • Government actions

  • Transportation disruptions

  • Internet or technical failures

14. Order Cancellation

  • Orders can only be canceled before dispatch.

  • Once shipped, orders cannot be canceled.

  • Livology reserves the right to cancel suspicious or fraudulent orders.

Refunds for approved cancellations will be processed as per our Refund Policy.

15. Contact Support

For shipping-related assistance, please contact:

Livology Support Team

Email: livology01@gmail.com

Business Hours: Monday – Saturday | 10 AM – 6 PM

Important Disclaimer

All delivery timelines are estimated and not guaranteed. Livology partners with third-party courier services and cannot guarantee uninterrupted or error-free delivery services.

By placing an order on our website, you agree to this Shipping Policy and related store policies.